FAQS
Can I Color/Bleach My Brown Sugar Collection hair?
Brown Sugar Collection is 100% Virgin Hair which will allow you to achieve a color up to #613. Once hair is colored you must treat it as your real hair and deep condition it at LEAST once a week. Our hair can last years with proper care.
When Will I Receive My Hair After Ordering?
After we received your payment please allow 2-3 days to process payment and an additional 7-10 for shipping. Additional time if a coloring service is booked with your order.
Can I Pick Up My Order?
Yes! During check out select ( IN STORE PICK-UP ) for instructions
What Do I Do Once I Receive My Hair?
We recommend co-washing the hair with non-sulfate shampoo and conditioner. Be sure to comb ends to roots.
How Do I Maintain My Hair?
We recommend keeping the hair free of any dirt and oils by washing hair often. Treat your unit/bundles as your real hair, DO NOT use excessive heat on the hair. Preserve your styles by wrapping it up at night. If you are unaware of the proper care please let a professional stylist do so to avoid losing the longevity of your extentions. If I am in your area, book your Unit Maintenance and/or Re-Installs under the “ Book” tab.
How Many Bundles Do I Need For An Install?
for lengths 14"-16" we recommend at least 2-3 bundles
for lengths 18"-30" we recommend at least 3-4 bundles
Can I request a custom or special order?
Yes. For all custom orders please fill out the custom wig form
https://form.jotform.com/223175604313145
Policy
Please make sure your shipping address and billing address are the same or your order will be cancelled.
We are not liable for any lost or stolen packages so please when you receive your tracking number pay close attention to shipping details. We will not issue any refunds unless we are at fault.
We are not responsible for deliveries to wrong addresses so ensure you put the correct shipping address. If your order has already shipped we cannot change anything on the order.
BrownSugarCollection is not responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due to their negligence and failure to meet expectations. BrownSugarCollection LLC is SOLELY responsible for the fulfillment & processing of your order.
Orders are not processed on Sundays or Holidays
Shipping
Ready to ship items - 3 day payment processing , ships within 3 days
Preorder items - 3 day payment processing , ships within 7-10 days after processing
You will receive tracking via email .
Please Note: Brownsugarcollection LLC uses USPS as our shipping carrier
NO REFUNDS OR EXCHANGES!!!!!!!!